Privacy Policy

 

Privacy Policy

Last Updated: 27/02/2025

Zorai Lifestyle ("we," "us," "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zorai.in (the "Site"). By accessing or using the Site, you agree to this Privacy Policy.

1. Information We Collect

A. Personal Information

When you make a purchase or attempt to make a purchase on our Site, we collect the following information:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party payment gateways; we do not store your payment details)

B. Device and Usage Information

We automatically collect certain information about your device and browsing activity, such as:

  • IP address

  • Web browser type

  • Time zone

  • Cookies installed on your device

  • Pages or products viewed

  • Websites or search terms that referred you to our Site

  • Interaction data (e.g., clicks, time spent on pages)

C. Cookies and Tracking Technologies

We use cookies, log files, web beacons, tags, and pixels to collect information about your browsing behaviour. You can manage cookie preferences through your browser settings. Learn more at www.allaboutcookies.org.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Fulfillment: Processing payments, shipping, and providing order confirmations.

  • Customer Communication: Responding to inquiries and providing support.

  • Fraud Prevention: Screening orders for potential risk or fraud.

  • Marketing & Advertising: Providing relevant product recommendations and targeted advertising.

  • Site Optimization: Improving website performance and user experience.

3. Sharing Your Information

We share your information only when necessary:

  • Service Providers: Third-party companies (e.g., Shopify, Razorpay) help process orders and payments.

  • Analytics & Advertising: We use Google Analytics and Meta (Facebook) Ads to track website performance and deliver targeted ads. You can learn more and opt-out at:

  • Legal Compliance: We may disclose your information if required by law, such as responding to court orders, subpoenas, or regulatory requests.

4. Behavioural Advertising

We engage in targeted advertising using your browsing data. You can opt out through:

5. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access, update, or delete your personal data.

  • Withdraw consent for data processing.

  • Request information about how your data is being used.

  • Lodge a complaint if you believe your data is misused.

To exercise these rights, contact us at zoraiindia@gmail.com.

6. Data Retention

We retain your order details for record-keeping unless you request deletion. However, some data may be retained for legal or fraud prevention purposes.

7. Security Measures

We implement industry-standard security measures to protect your data, including encryption, firewalls, and access controls. However, no online transmission is 100% secure.

8. Do Not Track Signals

Our Site does not alter its data collection practices when it detects a "Do Not Track" signal from your browser.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

10. Contact Us

For any questions, complaints, or data requests, please contact:

Zorai Lifestyle Support Team
Email: zoraiindia@gmail.com
Website: zorai.in