Returns and Exchange Policy
We want you to love your Zorai pieces. Eligible returns are accepted for Zorai Store Credit, so you can find something you'll love next.
Need to return something?
Standard return requests must be submitted through your Zorai account within 3 days of delivery.
Request a ReturnSign in using the email address associated with your order.
Our Return Policy
We accept eligible standard return requests within 3 days from the date of delivery.
Items must be unused, unworn and in their original condition and packaging to qualify for a standard return.
Items showing signs of wear, damage, alteration or misuse may not qualify for a standard return.
Store Credit
Approved standard returns are issued as Zorai Store Credit rather than a cash refund.
A flat ₹100 return charge will be deducted from the eligible return value before your Store Credit is issued.
For example:
If your eligible returned product value is ₹1,000,
you will receive
₹900 in Zorai Store Credit
after the ₹100 return charge.
Your Store Credit is valid for 12 months from the date of issue and can be used towards future purchases on zorai.in.
A little note from us
We may be a small brand, but every Zorai order matters to us. Every piece is carefully hand-selected and goes through a strict quality check before dispatch because we genuinely want you to have the best possible experience with your jewellery.
We strongly recommend making a clear, continuous unboxing video while opening your parcel. It helps us quickly understand and verify any issue with the product or package if something isn't right.
If there is an issue with a damaged, defective or incorrect item, the unboxing video will help our small team assess the parcel and resolve the matter fairly and efficiently.
A note about natural finishing variations
You may occasionally notice a very small dark mark around a weld or joint. This can be a normal characteristic of the finishing process and does not necessarily indicate a defect.
We carefully check every piece before dispatch and do our best to minimise these marks. However, tiny finishing variations can naturally occur from piece to piece.
Something doesn't look right?
If your order arrives damaged, defective or incorrect, please email us at zoraiindia@gmail.com within 24 hours of delivery.
Please include:
• Your order number
• Clear photos of the product and parcel
• A clear, continuous unboxing video
• A brief description of the issue
This helps our small team review the issue quickly and understand exactly what happened during delivery and opening.
Damaged, defective and incorrect-order concerns are reviewed separately from standard change-of-mind returns. Where an issue is confirmed to be attributable to us, the ₹100 return charge will not apply.
How to request a standard return
Submit your return request through your Zorai account within 3 days of delivery.
Our team will review your request and confirm whether it is eligible.
Once the approved return is received and checked, your Store Credit will be issued after the applicable ₹100 return charge.
Use your Store Credit on your next Zorai purchase within 12 months from the date it is issued.
Need help?
Email us at zoraiindia@gmail.com